Spa Policies
updated 01.01.10
We strive to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!
FIRST VISIT
Arrive 10 minutes prior to your first treatment to allow ample time to check-in and prepare
for your treatment. Arriving late will simply limit the time for your treatment, reducing its
effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.
LATE POLICY
If arrival is delayed, we will make every effort to accommodate your full appointment but this is not
always possible. Service time may be abbreviated to avoid delays for other guests as treatments and
are charged at full value. Appointments missed by 15 minutes or more are cancelled with a 100% spa credit,
which is yours to use for your rescheduled future reservation. Last minute changes to appointments will be
honored only if a service appointment is available for a later time in the day (of your appointment) and
other guests are not inconvenienced.
CANCELLATION AND NO SHOW POLICY
Guests who book appointments and cannot join us for their scheduled reservation are granted full credit at
the spa provided at least a 24-hour notice is provided. We do not provide refunds for cancelled/ no show
appointments. Spa packages, multiple service reservations, No show, or for parties of three or more are
charged at full value for cancellation without appropriate notice. Last minute changes to appointments
will be honored only if the service time is available and other guests are not inconvenienced. Last minute
cancellations (3 hours prior to your appointment) will be charged 100% of the service value and are not
refundable or available for spa credit. All service sales, retail sales and gift certificate sales are final,
with no refunds. Should you not wish to redeem a gift certificate you can use as a spa credit towards retail
items. If appointment made to redeem a gift certificate is not cancelled or rescheduled wihin the reasonable
times as stated in the policies above, we will be unable to redeem your certificate. We understand life happens
but we also appreciate your cooperation.
PAYMENTS & GRATUITY
The Spa accepts cash, MasterCard, Visa, American Express and Discover as payment. All gratuities may be paid
directly to the aesthetician/clinician in cash. We proudly recruit and train our staff to be the most qualified
spa professionals in the industry. Typical gratuity for spa treatments is 18%-20%.
SPECIAL CONDITIONS
Please notify our Spa Consultant before reserving your treatments if you have high blood pressure, special
physical concerns, diabetes, or are pregnant. All spa guests will be asked to complete a brief questionnaire
upon check-in, designed with your well being in mind.
AGE REQUIREMENT
Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment
of an adult.
QUIET ENVIRONMENT
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and pagers must
be turned off when entering the spa.
GIFT CERTIFICATES (SEE ALSO TERMS & CONDITIONS)*
Gift Certificates are available for specified services, packages, or dollar amounts beginning at $50 and
are not redeemable if lost or stolen. If you are a recipient of a donated or auctioned Gift Certificate,
please give our receptionist the certificate number to book your appointment. Donation certificates are
non-transferable, and expiration dates may not be changed or extended. If appointment made to redeem your
spa gift certificate is not cancelled at least 48 hours in advance, your spa treatments and your spa gift
certificate will be forfeited.
PRICES SUBJECT TO CHANGE
We are constantly expanding our services to bring you the latest and greatest. Although we make every
effort to keep our website and spa menu updated, please note that prices and services are subject to
change at any time. We love having you as a client, but we do reserve the right to refuse service at
any time, to anyone, for any reason.
VISITORS
We are unable to accommodate visitors accompanying clients in the treatment area of the spa including
those complying with our age restriction policy. Please respect our other clients, do not bring infants
or young children as it is not a proper environment for them. All non-clients must remain in the waiting
lounge.
CLIENTS RIGHT TO KNOW
We strive to exceed our clients needs. We believe that advising our clients of the products best suited
for them is as essential as the service we perform. Therefore, our client's right to know policy advises
each client on the products and techniques best suited for the client to maximize the benefits of their
service.
THERAPISTS
While we will make every effort to meet your requests, we cannot guarantee a specific therapist or gender.
All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.